FAQs ABOUT COVID-19
As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. As KOMFY-SHOP.COM, we are very much aware of our responsibilities and we are doing everything we can to ensure you receive your orders.
At KOMFY-SHOP.COM, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always.
The following are FAQs for order and delivery that customers care about during the coronavirus epidemic.
Q1. Will my package be delivered?
YES it will! KOMFY-SHOP.COM's operations are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced.
Q2. How long does it take to ship my package?
The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. You can find updated delivery times on the product detail page for each item. We will do our best to deliver your items as soon as possible and notify you by email. Our local warehouses stock goods get delivered faster.
Q3. Will my package be infected?
It's safe to order from KOMFY-SHOP.COM. We are taking extra precautions at the packing process; each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.
Q4. What's the status of my order and delivery?
Once your order has been shipped out, we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to our courier partner’s website. This function allows you to track your package using the tracking code provided in the email. You can also track your order in My Account -> My Orders
Q5. Can I change the address on my order?
You can change the delivery address for an order before it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.
Q6. Is it possible to reduce contact with the deliveryman?
Yes. KOMFY-SHOP.COM’s delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. You can also choose a safe location where the deliveryman can leave your package if you are not able to answer the door.
Q7. What actions is KOMFY-SHOP.COM taking during the COVID-19 Epidemic?
- We are working hard to provide certified sanitary products and complete in-house testing to ensure that every product we offer you is safe, reliable, and meets the national safety certification.
- We're working with our selling partners to prioritize safety protection products, daily necessaries, and other high demand electronic products, so we can more quickly receive, restock and ship these products to customers. Now, KOMFY-SHOP.COM offers a variety of masks, hand sanitizer gel, and other epidemic prevention products, as well as household daily necessities.
- We are trying our best to increase product stock on the local warehouse to ensure that the products can be delivered to you as soon as possible.
- We are taking extra precautions at the packing process; each package is disinfected before leaving our warehouses to ensure safe product and delivery for you.